Connection Issues: Unable to connect to HTTPS Fax Server. [71.06]
This troubleshooting article addresses when the “Unable to connect to HTTPS Fax Server [71.06]” error appears where the Lexmark is set to etherFAX as its Fax Transport method.
Info, Notes and Warnings
Use Solution #1 if the Registered column for your device is blank:
Use Solution #2 if the Registered column for your device is not blank:
Prerequisites
Before reading these instructions be sure that the following prerequisites are met:
A Lexmark device with the Fax Transport method set to etherFAX:
More information on this can be found in Step 7 of the following knowledge article: How to Register your Lexmark MFP with etherFAX
An etherFAX account.
An etherFAX portal user.
Solution #1
Check if the device is enabled.
Sign into the etherFAX Client portal at https://clients.connect.etherfax.net.
Go to Endpoints > Devices:
Look for your Lexmark among the listed devices. If there are issues determining which device you are to troubleshoot, go by serial number.
The following instructions will help if you cannot recall your serial number: https://etherfax.atlassian.net/wiki/spaces/LEI/pages/758907035.
Click the serial number of the device to expand if needed. Check the Enabled column:
If it states No, then click the serial number of the device or click Edit under Action to enter the Edit Endpoint page:
Click the Device Enabled to toggle it on. Then click Save at the bottom-right corner of the page:
Within 5 minutes, the Registered column should populate the date:
If so, double-check to see if the error is no longer present:
If so, and the Status column also shows a recent time, your device should be connecting successfully!
If otherwise, continue to Solution #2.
Solution #2
Manually “unregister” the device.
Sign into the etherFAX Client portal at https://clients.connect.etherfax.net.
Go to Endpoints > Devices:
Look for your Lexmark among the devices. If there are issues determining which device you are to troubleshoot, go by serial number.
The following instructions will help if you cannot recall your serial number: https://etherfax.atlassian.net/wiki/spaces/LEI/pages/758907035.
Click Unregister under Action to enter the Edit Endpoint page:
A prompt will come up to confirm that you wish to unregister the device. Click OK. The Registered column will now be blank.
Within 5 minutes, the Registered column should populate the date:
If so, double-check to see if the error is no longer present:
If so, and the Status column also shows a recent time, your device should be connecting successfully!
Ending Notes and Details
If there are still errors, be sure to double-check that your Serial Number in the etherFAX entry is free from clerical errors.
Should issues remain, contact etherFAX Support at support@etherfax.net.