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Registration Issues: "There is no enrollment information for the specified device."

When attempting the register device [enrollment token] command, you are receiving an error stating “There is no enrollment information for the specified device”.


Info, Notes and Warnings

Enrollment codes can become expired.


Prerequisites

Before reading these instructions be sure that the following prerequisites are met:

  • A portal user with access to the etherFAX client portal that can generate enrollment codes.


Solution #1 - Retry the same registration token

  1. Visit https://clients.connect.etherfax.net and sign in.

  2. Go to Endpoints > Applications and click + Enrollment in the upper-right corner.

  3. Within the Manage Enrollment Codes pop-up, copy the previous code once more.

  4. Return to the Teams client and begin by using the logout command.

    If this issue is taking place in a Teams Channel instance, then lead the logout command by calling the DirectFax bot. Do so by entering it as @DirectFax logout and selecting the DirectFax bot when prompted.

  5. Use the enrollment token once more.

    A Sign In button signifies that it took the code without issue. Proceed with signing in, if so.

If issues still occur, proceed to Solution #2.


Solution #2 - Try a new registration token

  1. Visit https://clients.connect.etherfax.net and sign in.

  2. Go to Endpoints > Applications and click + Enrollment in the upper-right corner.

  3. Within the Manage Enrollment Codes pop-up, click Generate Code.

  4. Copy the newer code, one unaffiliated with the error. Click the clipboard icon to copy the code:

  5. Return to the Teams client and attempt to use the new code with the enrollment token. Ex., register device [ABCDE-FGHIJ].

If issues still occur, proceed to Solution #3.


Solution #3 - Attempt with

  1. Begin by entering logout in the DirectFax environment.

    If this issue is taking place in a Teams Channel instance, then lead the logout command by calling the DirectFax bot. Do so by entering it as @DirectFax logout and selecting the DirectFax bot when prompted.

  2. Once confirmed of having logged out, sign into the web version of Microsoft Teams (currently https://teams.microsoft.com).

  3. Reattempt steps 1-5 of Solution #1 or Solution #2.

If issues persist with the same error, contact etherFAX support via email at support@etherfax.net.


Ending Notes and Details

Enrollment codes expire in 15 minutes. If needed expirations on codes can be extended in 15-minute increments.

Solution #1/2 work similarly to another. A non-expired token should act no differently than a new one. Reattempting a code when this issue arises, where it is successful, is often due to an non-token related issue on the first attempt.


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