Registration Issues: "There is no enrollment information for the specified device"
When attempting the register device [enrollment code] command, you receive an error stating “There is no enrollment information for the specified device”.
![](../__attachments/738263048/image-20231219-194336.png?inst-v=1c7a5013-5102-4e61-bf3d-ce5154a01631)
Info, Notes and Warnings
Enrollment codes can become expired.
Prerequisites
Before reading these instructions be sure that the following prerequisites are met:
An etherFAX account.
Must have the ability to generate an enrollment code.
An etherFAX portal user.
The Global Administrator, or
one with the Edit Customer role.
Solution #1 - Retry the same registration token
Sign into the etherFAX Client portal at https://clients.connect.etherfax.net.
Go to Endpoints > Applications and click + Enrollment in the upper-right corner:
![](../__attachments/738263048/image-20230710-235311.png?inst-v=1c7a5013-5102-4e61-bf3d-ce5154a01631)
Within the Manage Enrollment Codes pop-up, copy the previous code once more.
Return to the Teams client and begin by using the logout command.
If this issue is taking place in a Teams Channel instance, then lead the logout command by calling the DirectFax bot. Do so by entering it as @DirectFax logout and selecting the DirectFax bot when prompted.Use the enrollment token once more.
A Sign In button signifies that it took the code without issue. Proceed with signing in, if so.
If issues still occur, proceed to Solution #2.
Solution #2 - Try a new registration token
Sign into the etherFAX Client portal at https://clients.connect.etherfax.net.
Go to Endpoints > Applications and click + Enrollment in the upper-right corner:
![](../__attachments/738263048/image-20230710-235311.png?inst-v=1c7a5013-5102-4e61-bf3d-ce5154a01631)
Within the Manage Enrollment Codes pop-up, click Generate Code.
Copy the newer code, one unaffiliated with the error. Click the clipboard icon to copy the code:
Return to the Teams client and attempt to use the new code with the enrollment code. Ex., register device [ABCDE-FGHIJ].
If issues still occur, proceed to Solution #3.
Solution #3 - Logout and retry
Begin by entering logout in the DirectFax environment.
If this issue is taking place in a Teams Channel instance, then lead the logout command by calling the DirectFax bot. Do so by entering it as @DirectFax logout and selecting the DirectFax bot when prompted.Once confirmed of having logged out, sign into the web version of Microsoft Teams (currently https://teams.microsoft.com).
Reattempt steps 1-5 of Solution #1 or Solution #2.
If issues persist with the same error, contact etherFAX Support via email at support@etherfax.net.
Ending Notes and Details
Enrollment codes expire in 15 minutes. If needed, expirations on codes can be extended in 15-minute increments.
Solutions #1 & #2 work similarly to another.
A non-expired token should act no differently than a new one. Reattempting a code when this issue arises, where it is successful, is often due to an non-token related issue on the first attempt.
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