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How to Port a Route to etherFAX

This tutorial provides instructions on how to port non-etherFAX routes into your etherFAX account.


Info, Notes and Warnings

For a more detailed explanation, you can use the following document:

LNP_Handbook (2023).pdf


Prerequisites

Before reading these instructions be sure that the following prerequisites are met:

  • An etherFAX account.

  • An etherFAX portal user.

    • The Global Administrator, or

    • one with the Edit Customer role.

  • Route(s) owned elsewhere to port.


Instructions

How to port a route to etherFAX

  1. Sign into the etherFAX Client portal at https://clients.connect.etherfax.net.

  2. On the left-hand side, click Portability then select New Port Request:

  1. Select the drop-down arrow and then choose the option that best fits your port request:

The only available options are DID / Toll Number or Toll-Free (USA)

  1. Depending on your option, your port request form will vary. Fill out the contents of the page as accurately as possible to prevent delays in porting over your route(s) to etherFAX.

Be sure to note any needed special accommodations in the Comments/Special Requests section.

  1. Review all sections, making sure required information is accurate and that routes to be moved are correct. Once complete, sign your initials and then click Submit Request.

Congratulations, you have now successfully begun the porting process!

The etherFAX LNP team will work with your organization and the carrier of the fax number(s) to complete the port.


Ending Notes and Details

Please be mindful that ports can vary in length and that some terms used by them, or the port request page, can determine the nature of your port.

For example, a Partial Port vs. a Full Port.

It is always recommended to read through the document (LNP_Handbook (2023).pdf) provided at the beginning of this article to better understand the porting process.


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