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How to Request a New Route

This tutorial provides instructions on how to make a request for a new Toll or Toll-Free route for your etherFAX account.

Info, Notes and Warnings

For a more detailed explanation, you can use the following document:

LNP_Handbook (2023).pdf


Before reading these instructions be sure that the following prerequisites are met:

  • An etherFAX account.

  • An etherFAX portal user.

    • The Global Administrator, or

    • one with the Edit Customer role.


How to request a new route

  1. Sign into the etherFAX Client portal at

  2. On the left-hand side, select Assigned DIDs.

  3. Click the+ Add DIDs button in the upper-right corner:

  1. Choose the type of route you wish to add on the next page, and fill out the form, then click Submit Request when complete.

If you wish to request more than one number, make a note in the Comments/Special Requests section of the form before submitting your request.

  1. The etherFAX LNP team will reach out to you and follow up with you to complete this request. 

You have now successfully placed your new fax number request!

Ending Notes and Details

Depending on the nature of your request, the acquisition will vary in time to complete.

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