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How to Assign or Unassign a Fax Number to an Endpoint

This tutorial guides users on how to assign or unassign a fax number to an Endpoint.


Info, Notes and Warnings

Fax numbers assigned to an endpoint associate received faxes to that Endpoint. To remove this association on a completed fax, please follow the knowledge article here: How to Reassign or Unassign Faxes.

Once a fax number is unassigned from an Endpoint the faxes received at that number now becomes available for download via API, should an API connection occur at the account-level.

This opens the possibility for the API connection to pull down the faxes that have completed to the unassigned number.


Prerequisites

Before reading these instructions be sure that the following prerequisites are met:


Instructions

How to assign a fax number to your endpoint

  1. Sign into the Client portal at https://clients.connect.etherfax.net

  2. On the left-hand side select Endpoints then Devices:

  3. Click on the device you would like to edit by clicking its Serial Number or by the three dots on the right () and then selecting Edit:

    Note: The Associated DID field will outline all fax numbers currently assigned to the device.

  4. Under Assigned DIDs you will find a drop-down with Available DIDs should any unassigned numbers be present on your account. Once selected from the drop-down, click Assign DID and then Save in the bottom-right corner of the page:

You have now successfully assigned a DID to your device!


How to unassign a fax number from your endpoint

  1. Sign into the Client portal at https://clients.connect.etherfax.net

  2. On the left-hand side select Endpoints then Devices:

  3. Click on the device you would like to edit by clicking its Serial Number or by the three dots on the right () and then selecting Edit:

  4. Under Assigned DIDs and DIDs Assigned to Endpoint, click on the trash icon next to the number you’d like to remove:

  5. When you are satisfied with your settings, click Save in the bottom-right corner of the page:

You have now successfully removed a DID from a device!


Ending Notes and Details

If it is preferred to busy out incoming faxes as opposed to removing the route where faxes may become stuck when completed with etherFAX then the instructions at How to Enable/Disable a Route may be better suited for your needs.


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