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How to Enable/Disable a Route

This tutorial provides instructions on how to enable or disable a route on your etherFAX account.


Info, Notes and Warnings

Please exercise extreme caution when performing this activity as disabling a route rejects all incoming calls to that route by busying them out.


Prerequisites

Before reading these instructions be sure that the following prerequisites are met:

  • An etherFAX account.

  • An etherFAX portal user.

    • The Global Administrator, or

    • one with the Edit Customer role.

  • A route.


Instructions

How to enable/disable a route

  1. Sign into the etherFAX Client portal at https://clients.connect.etherfax.net.

  2. On the left-hand side, click on Assigned DIDs:

  1. Click the checkbox on the route(s) you would like to enable or disable:

  1. Within the Bulk Operation drop-down, select Enable / Disable DIDs. Select the Enable checkbox if you’d like to enable the route(s), leave it untoggled if otherwise. Click Apply Change:

  1. In this example, we are disabling a route by making sure the Enable checkbox is not selected:

The route has now been successfully changed—The Enabled column will reflect the status change.


Ending Notes and Details

An additional reminder that disabling a route on your etherFAX account will busy out all incoming faxes. If the desire is to block a particular caller via Caller ID, then the following article is recommended: How to Block a Sender by Caller ID


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