This tutorial details how to enable or disable a route within your etherFAX account.

Info, Notes and Warnings

Please exercise extreme caution when performing this activity:
Disabling a route rejects all fax submissions by busying them out.


Before reading these instructions be sure that the following prerequisites are met:


How to enable/disable a route

  1. Sign into the Client portal at

  2. On the left-hand side, click on Assigned DIDs:


  3. Click the checkbox on the route(s) where you would like to enable or disable:


  4. Within the Bulk Operation drop-down, select Enable / Disable DIDs and, depending on whether you would like to enable the route or not, select the Enable checkbox, then Apply Change. In this example, we are disabling a route where the checkbox is not selected:

The route has now been successfully changed—The Enabled column will reflect the status change.