This article details the reassignment of fax jobs when they are stuck in the inbox.

Info, Notes and Warnings

Faxes are purged from etherFAX after they have been downloaded. This is permanent and cannot be reversed.

Faxes can either be unassigned from a device—leaving them to be picked up via API or, reassigned to another device/instance.

Prerequisites

Before reading these instructions be sure that the following prerequisites are met:

  • Stuck inbox items.

  • A portal user with a role that allows to edit inbox items.

Instructions

How to assign faxes to another device in the inbox

  1. Sign into the etherFAX clients portal at https://clients.connect.etherfax.net.

  2. Click the drop-down on the top-left corner for Dashboard and then select Inbox:

  3. Using the checkbox, select the faxes you would like to change. Please note that you can use the Filter to become more specific about the stuck faxes you are currently viewing.

  4. Using the Bulk Operation drop-down, select Assign Job to Device and click the option to Choose a Device. Once the device is selected, and all looks well, click Apply Change:

You have now successfully reassigned the fax(es)!

Instructions

How to unassign faxes in the inbox

  1. Sign into the etherFAX clients portal at https://clients.connect.etherfax.net.

  2. Click the drop-down on the top-left corner for Dashboard and then select Inbox:

  3. Using the checkbox, select the faxes you would like to change. Please note that you can use the Filter to become more specific about the stuck faxes you are currently viewing.

  4. Using the Bulk Operation drop-down, select Unassign Job From Device and then click Apply Change:

You have now successfully unassigned the fax(es)!

Ending Notes and Details

Faxes that are pulled down from the Inbox are purged from etherFAX. It is important to double-check before committing to any fax reassignment for this reason.