This tutorial explains how to toggle the various alert settings for your account in the etherFAX client portal.


Before reading these instructions be sure that the following prerequisites are met:


How to toggle alerts

  1. Go to and sign into a user that is able to make changes to the account.

  2. On the left-hand navigation bar select ALERTS:

  3. Here you can choose how you would like to be notified by toggling the various alert settings.

  4. When this has been completed, select Save Changes in the upper-right hand corner.

How to add recipients of alert emails

  1. Still on the ALERTS page, click + Add New in the upper-right corner under Alert Emails.

  2. Enter the email address of recipients you wish to add to the Alert Emails group.

  3. Check boxes Operational or Threshold to include that email address on these alerts:

    Add email addresses for notification

    Operational Alerts

    Threshold Alerts

    General Alerts

  4. Once you have completed your desired configuration, click Save Changes in the upper-right hand corner.

Be mindful that turning off threshold related alerts can reduce visibility into matters of billing. If you have questions about this, be sure to reach out to an etherFAX representative.