This tutorial explains how to toggle the various alert settings for an account from the etherFAX Client portal.

Info, Notes and Warnings

The global administrator will always receive alerts when turned on.

If the account is managed by a partner, there may be additional alert configurations, not seen from the clients portal, that may exist.


Before reading these instructions be sure that the following prerequisites are met:


How to configure alert settings

  1. Go to and sign into a user that is able to make changes to the account.

  2. On the left-hand navigation bar select Alerts:

  3. Toggle alerts, by type, on or off:

  4. Determine whether Operational, Threshold, or both types of alerts should be specified per email address under Alert Emails:

  5. Select Save Changes to complete the changes.

You have now successfully toggled alert settings!

Ending Notes and Details

Disabling alerts altogether can prevent warnings of being disconnected to etherFAX, issues of device connectivity, threshold on page count which could impact billing or service expectations.

Operational Alerts regard Inbox Alerts, the Account Connection Alerts, and the Device Connection Alerts.

Threshold Alerts regard page count or percentage and reset at the beginning of each month.

Under the Alert Emails section, one can determine the types of alerts they wish specific email addresses to receive.