This tutorial demonstrates how to set up, change, or reset Two-Factor Authentication in the Client portal.


Prerequisites

Before reading these instructions be sure that the following prerequisites are met:


Instructions

How to set up two-factor authentication

  1. Begin by visiting https://clients.connect.etherfax.net and signing in:

    Note: You are prompted to set up Two-Factor Authentication when you first sign into your profile.

  2. You will be taken to the Manage Two-Factor Login page. You will be presented with two options: Google Authenticator App or SMS for Two Factor:

    Note: Google Authenticator is not the required software solution when using an application. Another commonly available solution includes Microsoft Authenticator, however, you should check with your company's security team on approved MFA applications along with research on the option you choose.

  3. Follow the instructions on your selected option. Either option will prompt you to enter a six-digit code. Check for a six-digit code and enter it before the allotted time by clicking Verify, otherwise you will have to restart this process.

  4. Once your code is verified, you will be taken to the portal dashboard along with a confirmation message:


How to change your two-factor authentication

  1. Begin by visiting https://clients.connect.etherfax.net and signing in:

  2. Once signed in, click on your username on the upper-left corner, then click Manage Two-Factor:

    Note: This section in the box above will become “clickable” when you hover your mouse pointer over it. Clicking anywhere here will take you to the next page.

  3. Since you need to have Two-Factor Authentication to set up your profile, you will have one of your options enabled, while the other is disabled. Depending on the change you would like to make, you can click Manage to change details on that method or click Set Up Now to use the alternate method:

  4. Follow the instructions on screen to complete your Two-Factor Authentication changes.


How to reset your two-factor authentication

  1. Begin by visiting https://clients.connect.etherfax.net and signing in:

    Note: If you don’t have access to the device you set up two-factor authentication then you will need to contact etherFAX Support (support@etherfax.net).

  2. On the next screen, you will be prompted to enter your verification code. Instead, click Reset Two-Factor:

  3. A message will appear asking you if you’d like to be sent a reset code to the phone you have configured as your fallback number. If you see this option and have access to the phone you used during this setup, click Send Reset SMS code:

    Note: If you accidentally click out of the Reset Two-Factor window, just click the Reset Two-Factor button on the page. It will prompt the window to pop out once more asking for the six-digit code.

  4. You will receive a six-digit code at that mobile device, input those numbers and click Reset Two-Factor.

  5. If you have input the correct code within the allotted 10 minutes, you will be taken to the Manage Two-Factor Login page. You will be presented with two options: Google Authenticator App or SMS for Two Factor:

    Note: Google Authenticator is not the required software solution when using an application. Another commonly available solution includes Microsoft Authenticator, however, you should check with your company's security team on approved MFA applications along with research on the option you choose.

  6. Depending on your option, follow the instructions provided to either generate a barcode or set up via SMS.