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How to Create an Entry for Inbound Fax-to-Email

This tutorial describes how to add and register an email address for fax-to-email.

Info, Notes and Warnings

The ability to add fax-to-email entries requires a EULA along with a billing agreement. If you are unsure please contact the etherFAX Sales team at

This describes the inbound-only process of creating a fax-to-email endpoint. Please note that this does not regard an outbound email-to-fax workflow.

The link to confirm registration expire after 24 hours. Please time the creation of the fax-to-email entry accordingly with this fact.


Before reading these instructions be sure that the following prerequisites are met:

  • A portal user for the etherFAX Client portal.

  • A billing agreement in place for the DirectFax inbound fax-to-email service.


How to create an entry for inbound fax-to-email

  1. Sign into the etherFAX Client portal at

  2. Under Endpoints click Email Addresses:

  3. In the upper-right corner click + Email.

  4. Fill out the details on the entry you are creating for. Please note, under Endpoint Types, that Email (TLS) is most popular choice as well as being the easiest to implement. Usage of Email (S/MIME) requires access to an email server and is much more complex to achieve.

  5. When satisfied with your entry, click Save in the bottom-right corner of the page where you will then be taken to the Edit Endpoint page.

  6. Select one of your Available DIDs and click Assign DID to pair the number to this entry:

  7. Make sure Device Enabled is toggled on and click Save:

  8. A verification email will go out to your email address from Please check your spam/junk folder, check the spelling of your entry or contact your email team if you are having issues receiving the email. The link to register expires after 24 hours.

  9. Once complete, revisit your entry in Endpoints > Email Addresses. The Registered column will populate with the date. You will now be able to receive faxes via email at the assigned number!

You have now successfully created a fax-to-email endpoint!

Ending Notes and Details

If there is an intention for the inbound fax-to-email endpoint to have multiple email addresses receive the faxes assigned to the created endpoint then simply create an email distribution group within your email system and register that address using the instructions above.  

Once validated, the distribution group will receive faxes from etherFAX and distribute copies to the users within that group. 

The email team can bring in users or remove users from that group and manage it entirely within the email system.

As a reminder, this does not regard an outbound email-to-fax workflow.

For more information about an outbound email-to-fax workflow please read the following knowledge article: How to Send a Fax via Email using DirectFax Email Services

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