How to Add Recipients for Alert Emails
This tutorial provides instructions on how to add email addresses to receive account-related alerts.
Info, Notes and Warnings
The global administrator will always receive alerts when turned on.
If the account is managed by a partner, there may be additional alert configurations, not seen from the Client portal, that may exist. Please contact your etherFAX partner for more assistance.
Prerequisites
Before reading these instructions be sure that the following prerequisites are met:
An etherFAX account.
An etherFAX portal user.
The Global Administrator, or
one with the Edit Customer role.
Instructions
How to add recipients for alert emails
Sign into the etherFAX Client portal at https://clients.connect.etherfax.net.
Select Alerts on the left-hand navigation bar. Click the + Add New button under Alert Emails:
Enter the email address(es) of any recipients you wish to add to the Alert Emails group.
Check the Operational or Threshold boxes depending on the alerts you wish those recipients to receive:
Once completed, click Save.
You have now successfully added another email for alerting!
Ending Notes and Details
Disabling alerts altogether can prevent warnings of being disconnected to etherFAX, issues of device connectivity, threshold on page count which could impact billing or service expectations.
Operational Alerts regard Inbox Alerts, the Account Connection Alerts, and the Device Connection Alerts.
Threshold Alerts regard page count or percentage.
Under the Alert Emails section, one can determine the types of alerts they wish specific email addresses to receive.