This tutorial details the addition of email addresses to receive account alerts.

Info, Notes and Warnings

The global administrator will always receive alerts when turned on.

If the account is managed by a partner, there may be additional alert configurations, not seen from the Client portal, that may exist.


Before reading these instructions be sure that the following prerequisites are met:


How to add recipients for alert emails

  1. Still on the Alerts page, click + Add New under Alert Emails:

  2. Enter the email address(es) of any recipients you wish to add to the Alert Emails group and check the Operational or Threshold boxes if it is desired to include that email address on those types of alerts:

  3. Once completed, click Save Changes.

You have now successfully added another email for alerting!

Ending Notes and Details

Disabling alerts altogether can prevent warnings of being disconnected to etherFAX, issues of device connectivity, threshold on page count which could impact billing or service expectations.

Operational Alerts regard Inbox Alerts, the Account Connection Alerts, and the Device Connection Alerts.

Threshold Alerts regard page count or percentage.

Under the Alert Emails section, one can determine the types of alerts they wish specific email addresses to receive.