This tutorial shows how to install DirectFax to a 1:1 instance.

Info, Notes and Warnings

Also known as a 1:1 instance, this takes place when DirectFax is installed directly to the user’s personal environment as opposed to being installed in a Teams Channel.

This is the only instance that is capable of both sending and receiving faxes, whereas a Teams Channel instance can only receive inbound faxes.

Due to permissions within organizations, unless authorized, you may need an IT Administrator’s help when attempting this tutorial.


Before reading these instructions be sure that the following prerequisites are met:

  • A user in Microsoft Teams with permission to download 3rd party applications or this particular application.

Complete Setup & Overview Video

Below you will find a video covering the entire setup process for DirectFax Messenger on Microsoft Teams


How to install DirectFax to a 1:1 instance

  1. Open Microsoft Teams and click Apps in the bottom-left corner. In the search bar, type DirectFax and select DirectFax by etherFAX LLC:

  2. A pop-up will appear. Click Add. The DirectFax application will take you to the 1:1 instance space:

You have now successfully installed DirectFax to a user!

Ending Notes and Details

Right-click the DirectFax App icon and select Pin to keep the application pinned in the Microsoft Teams left-hand navigation bar.

Now that you have installed the application to your user’s environment, the next step is to use your etherFAX account to produce registration codes so that you may pair this instance to etherFAX.