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How to Assign a Route to a DirectFax Instance

This tutorial provides instructions on how to assign a route from your etherFAX account to a DirectFax instance.

Info, Notes and Warnings

There is a limit to the number of routes you can assign to an endpoint.

Please reach out to your etherFAX Account Manager if you are assigning more than 2 routes to an endpoint.


Before reading these instructions be sure that the following prerequisites are met:

  • A route.

  • A registered 1:1 Instance or Teams Channel Instance.


How to assign a route to a DirectFax instance

  1. Sign into the etherFAX Client portal at

  2. On the left-hand side select Endpoints and then Applications:

  1. From there, locate the DirectFax instance you would like to pair the route.

  2. Click on the Unique ID (Serial Number) or the vertical ellipses (⋮) in the Action column and then clicking Edit:

  1. Under Assigned DIDs, you will find the list of available routes to assign to your instance. Select the route you wish to have paired and then click Assign DID:

  1. Click Save in the bottom-right corner of the page:

You have now successfully paired a route to your DirectFax instance.

Ending Notes and Details

Test this out by sending a fax to the route!

Make sure to click Save, otherwise the route will not be paired.

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