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How to Assign a DID to your Slack Channel

This article explains how to assign a DID to your Slack channel.


Before reading these instructions be sure that the following prerequisites are met:

  • Slack with the DirectFax Messenger Application installed

  • Have an etherFAX account with access to the etherFAX Clients Portal (

  • A DID assigned to your etherFAX account

Complete Inbound Setup Video

By watching this video you will be able to receive faxes at your desired Slack Channel


How to Assign a DID to your Slack Channel

  1. With a DID assigned to your account, visit and sign into your account.

  2. On the left-hand side select “Devices” and look for your instance of Slack:

  3. If you have more than one instance of Slack, you can match the “MAC/Serial Number” column in the Clients portal with the result you receive in Slack after entering the command “/fax_status”.

    Clients portal > “Devices”:

    Slack after typing the command “/fax_status”:

  4. When you confirm the channel you want to assign your DID, in the clients portal, select the gear icon on the right of that channel and then click “Edit”.

  5. Select the DID you would like to choose in the drop-down menu of “Available DIDs” and then click “Assign DID”. Enter configuration information and make sure “Device Enabled” is selected and click “Save” in the upper-right corner:

  6. You can go back to Slack to confirm your channel has been assigned the specified DID by entering the “/fax_status” command.

If you have issues with a Slack channel, it may be that the Slack channel is not fully registered to your etherFAX account. Revisit the etherFAX-Slack Setup instructions to make sure the specific channel has DirectFax Messenger added.

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