Skip to main content
Skip table of contents

How to Purge an etherFAX Account

This tutorial provides instructions on the process of purging your etherFAX account—a permanent action in which the account is deleted.

Info, Notes and Warnings

This deletes an account entirely. This can have detrimental effects such as the prevention of inbound or outbound faxing, access to the account, etc.

If the etherFAX account is managed by an etherFAX partner, then they should execute this function as they may still continue to bill your organization otherwise.

An etherFAX account manager can also be reached out to if a direct agreement is in place.


Before reading these instructions be sure that the following prerequisites are met:

  • An etherFAX account.

  • An etherFAX portal user—Global Administrator.


How to purge an etherFAX account

  1. Sign into the etherFAX Client portal at

  2. Click on Settings, then Account:

  1. Click the Purge Account button. A pop-up will appear to explain the terms of this action:

  1. To commit to this, click Yes.

You have now successfully purged your account, cancelling access to etherFAX’s services for the account!

Ending Notes and Details

Purging an account is irreversible.

To do so is to delete the account so that it may not be used with etherFAX’s services. Any connected accounts will have its faxing prevented, inbound or outbound.

If it is preferable to postpone services, then it may be better suited to reach out to your etherFAX Account Manager to discuss further.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.