This tutorial covers how to busy out or disable a route from the client portal.


Prerequisites

Before reading these instructions be sure that the following prerequisites are met:


Instructions

How to busy out your route by disabling a DID

  1. Sign into the client portal at https://clients.connect.etherfax.net.

  2. On the left-hand side click on ASSIGNED DIDS and select the checkbox on the DID(s) you wish to busy out:

  3. In the Bulk Operation drop-down, select Enable / Disable DIDs and toggle the Enable box off:

  4. Then click Apply Change


How to request a disconnect for a DID

  1. Sign into the client portal at https://clients.connect.etherfax.net.

  2. On the left-hand side click on ASSIGNED DIDS and select the checkbox on the DID(s) you wish to disconnect:

  3. In the Bulk Operation drop-down, select Request Disconnect and provide a reason for the disconnect:

  4. Once you are done, press Apply Change. You will need to wait on confirmation from etherFAX’s LNP team for the full disconnect of these routes.

This method is a more permanent action, involving the LNP team. To reverse this, you will have to work with the LNP team and it is not guaranteed that you will be able to recover the forfeited DID(s).